CW
Chantel W

1 reviews | Active since Jan 2016

19 Oct 2016, 19:54

Forced voicemail upgrade

<p>Vodacom have politely gone and upgraded EVERYBODIES voicemail. You now have to go and record your new voicemail message. Who gave vodacom permission to upgrade my voicemail???????? Years back I paid and downloaded a message which I was very happy with. Now it's gone. I did receive an SMS re an ungrade of my voicemail this afternoon but thought that if I did not go and follow the prompts my voicemail will remain as is. Little did I realize that that SMS was to inform me of my forced upgrade. I will cancel this contract with vodacom as soon as my contract ends next year. I have been also waiting for around 4 years for them to put a tower in the area as there is no reception in this area. After +-18 years vodacom you will be losing my custom - u obviously don't give a toss. My sister will also cancel as you just wiped out her sons voice - something she can't get back as he is dead. </p>

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Replies (1)
Vodacom
Vodacom's reply20 Oct 2016, 07:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,