Forced Vodacom upgrade

<p>VODACOM COMPLAIN – Pinky Siwele</p> <p> </p> <p> </p> <p>18/10/2016 I was contacted by Vodacom consultant Boitshoko for an upgrade. Friday 21/10/2016 I agreed over the phone for flexi 500. Realising the option was not viable I could only contact Vodacom on Monday 24/10/2016. Cancellation done through Dabsile Ref ********** 34285. 01/11/2016 package delivered through Lawrance from ram couriers and I refused to sign and mentioned I cancelled the upgrade. I contacted Vodacom same day and spoke to Jabulani Ref05:06 who referred me to vodashop CHATZ HORIZON and spoke to Lee the manager for cancelation and she promised to lodge a cancelation.</p> <p> </p> <p>While on leave I received a call from Kelebogile of Vodacom offering me an upgrade and I advised her that I was in a process of getting a deal cancelled. I called Lee of CHATZ and she mentioned that she requested a cancellation and will give feedback of which was not done.</p> <p> </p> <p>While on leave Vodacom contacted me again for an upgrade and I told them my case and they still went on to deliver the package again and my workplace turned it back. Coming back from leave on 15/11/2016 I contacted CHATZ and Lee the manager said she asked Munique to cancel the upgrade and they put me through Munique and my call was not attended to. On 16&17nth November I called CHATZ again without any success. Only on 18/11/2016 Munique was able to talk to me and told me the upgrade cancelation was done on 15/11/2016 with Ref EC-04FY-2FTFBK. I called Vodacom to inform them of the cancellation and told them I do not expect any debits and they mentioned they cannot access that information on the system and was assured debits will not take place.</p> <p> </p> <p>To my surprise 30/11/2016 I received a call from Charmaine from Vodacom to inform me of R150 administration fee to be debited on my account. I told her I had cancelled the upgrade and gave her cancelation Ref EC-04FY-2FTFBK. I begged her to call me back and she promised to do so after an hour. I got caught up with work and around 6 I realised she did not call me back. On 01/12/2016 evening my daughter told me I had a lot of airtime and was shocked to see R500 airtime loaded on my phone. The next day, today 02/12/2016 I received bank debit report of R550 from Vodacom. I called Vodacom and spoke to Brian Ref ********** 8 and explained my case and he told me he needed to load a Service Case which will be attended to within 72 hrs. I asked Brian to transfer me to his senior manager since I was not willing to wait that long otherwise my debits were going to bounce. Brian transferred me and I was on the line for more than 25minutes (TIME FOR MY CALL 14:51 TO 15:30) holding the line until anyone responding then the line dropped. I tried to call again and there was no response. Same day 02/12/2016 I received a call from Lieketseng Mokeche saying she wanted to know if I received satisfactory assistance since I received sms requesting me to rate service received after I spoke to Brian earlier and I rep**** NO. I told Lieketseng that I have compiled a detailed report on what I have been through since 21/10/2016 to 02/12/2016 and she advised that I send her the report on her email ********** which I did. I received postmaster report of undelivered email and realised email address was misspelled. I resent the email on 05/12/2016 and received report that the email was successfully delivered and I haven’t received any report since then. 06/12/2016 I tried calling Vodacom twice and was on hold for consultant to no avail. 07/12/2016 I called Vodacom again and Meryl who was so kind to listen to me gave me customer care email address to send my complain.</p> <p> </p> <p>N.B: I made it clear to Vodacom that I am not upgrading and do not expect any deductions</p> <p> </p> <p>I appeal for this query to be attended to urgently so I can be reimbursed my R550.</p> <p> </p> <p>This is truly disappointing after being with Vodacom for more than 15 years...........</p> <p> </p> <p>Patient and loyal customer disappointed like that?........As said “do not burn your bridge” and “treat people as human/people not as objects”!</p> <p> </p> <p>Disappointed client,</p> <p>Pinky Siwele</p>