Forced to use Black Friday Promotion data allocation I never app**** for

One of my contracts with Vodacom is on uChoose Flexi 125. The number in question is: ***.On Saturday, 30 November 2019, I received an SMS at 09H24 from Vodacom indicating the following: "Hi:-) Your 30GB Bonus Data Bundle 75% HYB has been activated".

I immediately contacted Vodacom through their Customer Service Centre and explained that I have never activated any data contract in the cell phone number indicated above. The customer service agent then proceeded to escalate the matter. At the end of the call I was furnished with the following Reference Number: ***.

On Sunday, 01 December 2019, at 09H43 I received another two SMSs from Vodacom Billing Team that the 30 GB data has been removed and that the issue has been resolved. At 10H47 another SMS arrived indicating that the issue has been closed.

However, when I checked my balances from the cellphone number here above, the balance for data is still there and it indicates 31GB.

Today, 03 December 2019, I contacted Vodacom Customer Services again. After explaining the reason for my call I was told by the agent that there is nothing that can be done. Her answer was that "You have to use it". She says that it was a Black Friday Promotion. This she says in spite of my explanation that I never activated the service.

I find this very ************ to say the least. I am not going to be forced to use a service that I never signed for. This has resulted in an additional plus minus R 230.00 in my account with Vodacom. I am looking forward to a peaceful resolution of the matter. The data is still there unused pending the resolution of the matter.