MN
Mosa N

1 reviews | Active since Jun 2018

28 Sept 2020, 15:12

Forced to Upgrade My Package by a rude consultant!

I just got a call from Vodacom and the consultant tried to upgrade my plan from my current one to a higher plan. Little did she know I was migrated January of this year. After trying to justifying her case, I was adamant that I do not want to move to a new plan, then she literally hung up while I was still talking.

It's clear that these consultant get a commission for every person they get to "move up" to a new package. It explains why she spent forever trying to convince me but got so irritated with my decline that she hung up on me when I said no. Service like this frustrates me. I wish I had her direct number to let her know that what she's doing is wrong - as much as she's trying to make her commission, clients aren't obligated to "buy" whatever she's "selling" and she needs to be okay with that and treat them with the very same respect and enthusiasm as when she initially called.

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Replies (3)
Vodacom
Vodacom's reply28 Sept 2020, 15:55
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply30 Sept 2020, 13:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
As discussed, once again I would like to apologize foe the poor service rendered.  Regards Consumer Website Team 
MN
Mosa N's update02 Oct 2020, 12:21
Reviewer Update
I'm really glad that you called. I feel heard and understood.
Job-well-done to the query team.