HL
Hamish L

1 reviews | Active since Jun 2016

13 Mar 2019, 11:34

Forced to stay an extra 17 days with this awful company.

I have been trying to port from this horrible company. I called the call centre and informed them I was porting away From Vodacom. I was asked why and if their was any way they could retain me, i said no and just want to be ported away. The consultant informed me that I would receive an SMS confirming or denying the port, within the next 24 hours. After not receiving the SMS I called back to query what the issue is. Apart from been cut off again while mid conversation and having to endure the SMS bombardment and balance updates, i was finally put through to a Vuyo, who said i can port until my contract is up even though it ended in February. Apparently they automaticity extend the contract month by month, and i will have to wait till next month before I can leave this awful company. What a way to embitter clients by forcing them to stay with them even though i am willing to pay up any extra amount outstanding. Apparently the Reference number in my Cell number + Time + Date. 083*****15 11:07 2019/03/13 even though I was given a previous number that does not follow this nomenclature. The thing is, i didn't have an issue with Vodacom, I was just moving to a simpler month by month contract with Afrihost, but after this appalling and underhanded practice, I will never ever come back to this company

0
Replies (3)
Vodacom
Vodacom's reply13 Mar 2019, 13:35
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply13 Mar 2019, 14:49
Official
 
Dear Hamish 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further 

Vodacom Consumer Website Team 

HL
Hamish L's update13 Mar 2019, 14:53
Reviewer Update
Thank you so much for sorting out the issue, The non issue was sorted out in less than 15 minutes once the correct person was in charge. Marlo/Marlon, sorry if it's incorrect, thank you for the help.