1 reviews | Active since Jul 2011
Forced to pay out of bundle rates for data
<p>Hi,</p> <p> </p> <p>2 years ago I wanted to go pay as you go. I was convinced by vodacom to stay on contract and given a good monthly rate and a gig of extra data per month. My contract has now run out and my my extra gig was taken away. I received an sms saying my data bundle was about to run out. So I opened the vodacom app to try and buy a new bundle and it said there were no bundles available for my contract. I have now discovered that I can indeed by a bundle via *111#. But in the meantime my bill is sitting on over R1300 when it's usually around R450</p> <p> </p> <p>I've had no luck via the call centre who've told me to wait until I get invoiced and then call again. I don't think it's fair that I should wait until the amount comes off my account and then have to try and get it back just because the app did not function correctly.</p> <p> </p> <p>Please help. Thanks.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom have called me and confirmed they will credit my account accordingly at the end of the month without me having to phone in again. Thanks.
Vodacom have called me and confirmed they will credit my account accordingly at the end of the month without me having to phone in again. Thanks.
I received my invoice yesterday and I see that my account has not been credited as promised. Vodacom, please get back to me urgently on this. I was assured that the amount would be credited and that has not happened.
I received my invoice yesterday and I see that my account has not been credited as promised. Vodacom, please get back to me urgently on this. I was assured that the amount would be credited and that has not happened.
