AA
Alex A
1 reviews | Active since Mar 2009
29 Nov 2018, 15:10
Forced to cancel
My FTTH went down Wednesday morning 9am. It came back up in our area around 11am. By end of day mine was not working yet. So I called again. Then I found out that it was working but they reset the router, so all my settings are gone. I tried to get them to reset my settings as I cannot work without that. So now after 2 days being down and clients screaming for service, I have to cancel this month-to-month and go to another provider in the area. People here tell me they are good and cheaper. So now I am forced to run the Vodacom cancellation gauntlet. We all know what that can mean.
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Replies (2)
Vodacom's replyOfficial
29 Nov 2018, 16:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2018, 16:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Dec 2018, 13:53 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query been Resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2018, 13:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query been Resolved. Regards Consumer Website Team
Best regards,