1 reviews | Active since Jan 2013
Forced to buy a contract SIM when already have one
My wife has Vodacom contract already and upgraded via website to Samsung A5. When phone /was delivered her existing SIM card did not fit. So she was forced to buy a contract SIM when she already had one. Vodacom knew what phone she had and what she was buying so should have addressed that. Was told to contact Call Center to claim back the money - which she did but got no service. Paid R63 for contract SIM. #PayBackHerMoney. So, Vodacom, are you willing to make good? If you do I will change your star rating.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Derek,
Thank you for taking the time to voice your enquiry & for taking my call. This matter has now been resolved as per our telephonic conversation.
Regards
RO
Good Day Derek,
Thank you for taking the time to voice your enquiry & for taking my call. This matter has now been resolved as per our telephonic conversation.
Regards
RO