PN
Pinkey N

1 reviews | Active since Mar 2021

13 Jan 2022, 19:37

FORCED ON SERVICE

Totally unacceptable service Vodacom renders to their customers. I signed up contracts with Vodacom over years. I called to log in a cancellation and my request was never logged in. Months later I logged in again for cancellation of my 2 contracts and my notice was due to end on the 17th of November with the last payment scheduled for end of November. Beginning of December Vodacom loaded my account, I emailed Vodacom regarding this matter but still nothing was done. January 1st my account was loaded again. I contacted Vodacom again regarding this matter. I felt like I'm obliged to keep paying Vodacom for the service I don't even use. I hope my dispute will be sorted because I'm paying for the data I don't even use. This is **************** because if I don't pay for their forced data I will have a bad credit score. I just want to warn anyone who is thinking of signing up for a contract, think twice.

0
Replies (2)
Vodacom
Vodacom's reply14 Jan 2022, 07:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Jan 2022, 14:49
Official
Dear Pinkey Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call Cancellations on ***  for any further assistance. Regards Consumer Website Team

Best regards,