1 reviews | Active since Jul 2017
forced migration due to their mistake and now I have to pay 50% more than my signed contract
<p>I have upgraded my Phone on the 10th of January at the Bayside Centre. </p> <p> </p> <p>There was a Mistake and Vodacom put me on a Open line - Yess I understand that is what I signed for as a Smart M </p> <p> </p> <p>but since toe 30th of January I have notified them of the mistake and asked that it will Rectify. </p> <p>The shop assistant Monique that did the upgrade agreed that this was a mistake. </p> <p> </p> <p>It is August and this have stil not been resolved. I have contacted them at least twice every month. </p> <p> </p> <p>I starded a new Job with new bussiness card and would like to leave vodacom but need to keep my number. The feedback that I recieve is back and forth between accounts and the store to rectify the mistake. </p> <p>To make matters worse is they did a forced migration to "fix" the mistake adding 50% to my monthly subscription. that i have the contract for </p> <p> </p> <p>I just want out and would find a service provider that I can talk to and that actually assist in the matter </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
