Forced into a ********** contract by a Vodacom Salesperson

A sales consultant from Vodacom Fibre called me regarding a 24-month contract promotion that Vodacom was running, and I told him I am not interest in it as I currently have a month-to-month contract which I am happy with. He then sent me an email which I was supposed to open it and consent to the contract. Because I never consented to the contract, when I saw emails from RAM regarding the delivery of a router, I immediately emailed the Vodacom ***** team to look into this @*** but they never got back to me. I even refused to take delivery of the parcel from RAM and indicated to them that I never accepted this contract. On 28.10.2022 I received an email from Vodacom indicating that the installation of the fibre is successful, I immediately made a follow up again and no one has responded to me yet.

on 10.11.2022, I received my billing statement which reflects the new contract which frustrated me because I knew they did not anything with my escalations. I even had to call the cancellations team to my surprise I was told I had to pay a premature cancellation for a contract I never consented to. Fortunately, the lady that was assisting was kind enough to escalate this matter along with the emails I previously sent to Vodacom so that someone can look into this matter.

I am writing this complaint so that Vodacom can investigate the person who **********ly processed, by listening to the call that took place between myself and this person and confirm if I ever agreed to this contract and must also check if I accepted the offer on the email or not. This is utterly unacceptable! I am also not sure why the ***** team did not investigate this. I truly want to continue with my month to month but if this is how Vodacom is going about their contracts then I want to cancel but I will not be held responsible for this!