DM
David M
1 reviews | Active since Mar 2011
07 Dec 2021, 09:12
Forced indenture
I tried to cancel contract cover of R6.08 + VAT today. After phoning 0 8 2 1 9 5 2 and waiting for 14.5 minutes I gave up. This is how Vodacom convince you to keep the cover. Visiting a Vodacom shop doesn't help either, they just refer you to the number above.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Dec 2021, 09:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2021, 09:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Dec 2021, 13:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we were not able to complete the authentication process and regrettably cannot access the account, as advised.
Kindly call 082135 should you require any further assistance. Regards Consumer Website Team
Kindly call 082135 should you require any further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Dec 2021, 13:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we were not able to complete the authentication process and regrettably cannot access the account, as advised.
Kindly call 082135 should you require any further assistance. Regards Consumer Website Team
Kindly call 082135 should you require any further assistance. Regards Consumer Website Team
Best regards,
DM
David M's updateReviewer Update
07 Dec 2021, 14:42Someone claiming to be from Vodacom phoned me re the post above.
Their number came up as "suspected spam".
They asked me for my ID number and I asked them to tell me what my ID number it start or ends with (proof at least that they have it on system).
They indicated that is not how it works. I indicated that there is no proof that they are from Vodacom.
That is where the call ended.
Their number came up as "suspected spam".
They asked me for my ID number and I asked them to tell me what my ID number it start or ends with (proof at least that they have it on system).
They indicated that is not how it works. I indicated that there is no proof that they are from Vodacom.
That is where the call ended.
DM
David M's update07 Dec 2021, 14:42
Reviewer Update
Someone claiming to be from Vodacom phoned me re the post above.
Their number came up as "suspected spam".
They asked me for my ID number and I asked them to tell me what my ID number it start or ends with (proof at least that they have it on system).
They indicated that is not how it works. I indicated that there is no proof that they are from Vodacom.
That is where the call ended.
Their number came up as "suspected spam".
They asked me for my ID number and I asked them to tell me what my ID number it start or ends with (proof at least that they have it on system).
They indicated that is not how it works. I indicated that there is no proof that they are from Vodacom.
That is where the call ended.