JN
Jama N
1 reviews | Active since Nov 2022
11 Nov 2022, 15:14
Forced debit order for expired contract over 2 years ago
I have canceled a contract multiple times with Vodacom. I went to my bank to stop the debit but they continue to debit my account. I have not had a new device from them since January 2020 but they continue to take money from me.
Please stop taking money from my account because I do not have any benefits from you anymore.
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Replies (3)0
Replies (3)JN
Jama N's updateReviewer Update
11 Nov 2022, 16:20I called Vodacom to follow up on this issue and they did not have a reference for me. Every time I call I have to start from scratch. I have been doing this for 2 years...and I do not have a trail. apparently, I have to call again to continue this conversation. can they also work o their referencing system?
JN
Jama N's update11 Nov 2022, 16:20
Reviewer Update
I called Vodacom to follow up on this issue and they did not have a reference for me. Every time I call I have to start from scratch. I have been doing this for 2 years...and I do not have a trail. apparently, I have to call again to continue this conversation. can they also work o their referencing system?
JN
Jama N's updateReviewer Update
11 Nov 2022, 16:24When I asked for an email to be sent to me as proof, they said that is not how it works. They could not give me anything I can hang on as proof of the call that we had for over an hour of my time. They then said there is nothing they can do and left me with voice machines talking to me until the phone hung up.
JN
Jama N's update11 Nov 2022, 16:24
Reviewer Update
When I asked for an email to be sent to me as proof, they said that is not how it works. They could not give me anything I can hang on as proof of the call that we had for over an hour of my time. They then said there is nothing they can do and left me with voice machines talking to me until the phone hung up.
Vodacom's replyOfficial
14 Nov 2022, 08:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2022, 08:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team