Forced Contract, Overcharges, No Refund

I submitted a complaint on Hello Peter on 2 September regarding an issue with Vodacom. The matter was initially responded to, and there was some back-and-forth communication. However, my last message, sent on 22 September, has not received any reply, so I have had to write a new review to be attended to.

While the original issue from September has since somewhat been resolved, I am still awaiting a refund for it, during which I was unfairly charged for a contract that was imposed on me. I was informed during a phone call that I would receive an email regarding this matter, but I never did - only an SMS stating that the ticket was closed.

While I acknowledge that Vodacom has attempted to contact me, as mentioned both here and during previous calls, my phone automatically rejects calls from numbers not saved in my contacts. Since this issue began, I have been adding various numbers to my phone, but Vodacom either calls from different numbers each time or, when I call the call centre myself, my calls are forwarded, or I am placed on hold indefinitely.

Although I am no longer being charged for the contract data, I was previously also overcharged on my cellphone contract. I was told that this issue has also been resolved, yet I have not received any refund for this either.

This entire process has been extremely frustrating and exhausting. Vodacom has my email address, and I expect proper feedback and the refunds I am owed. I will no longer continue to follow up on what is rightfully owed to me; instead, I will take it further.