Forced and unilateral contract extension by Vodacom - Part 2

I hold an account I***. I lodged a complaint on the 28th June 2022 with a response by Vodacom that the matter is being prioritised for finalisation. After 2-3 consultants that have since called, all have left saying they are getting back to me with full details, and it's been a week up to date. Specifically onto the unilateral extension of my contract date expiry of the 30th June 2022 to December 2022. As explained by various consultants this is made up of 1) Missed payments, which I am still clarity in terms of which exactly which of these months as I have honoured all my monthly commitments, 24 to be exact as per contract term, and 2) The covid-19 payment relief which I never app**** for which has extended this contract by 3-months. I've clarified that I have not benefitted from this and need this fully reversed.

Surprisingly I received an sms message earlier today which talks about a query that has since been closed with none of the above addressed whatsoever. Ticket ref EC-1EC3-3Q0ZQA.

I am awaiting for a thourough investigation rather than the cluelessness of how to attend the matter by the consultants thus far who have rather chosen to close the query, having left indicated they are returning back to me.