For the last two weeks until date..... not sure when it will be resolved!!!!! Useless

<p>I have been an MTN costomer for 11 years. about two months ago my phone stopped working, i took it to MTN and they could not see what was wrong, they advised me to take it to SSS celular, where they found that the phone was blacklisted. I took it back to MTN and they found that VODACOM blacklisted my MTN contract phone. Only VODACOM can undo this... but for two week, after I took my Phone with the box, all my MTN paperwork to show that the phone belongs to me, they can not assist me, they fill in the same paperwork over and over. This is becoming my problem, which i feel is unfair because VODACOM should not be able to block an MTN phone. On Thursday (19 May) i sat at VODACOM East Rand Mall for 2 hours and again today (21 May) and still no response. we had to fill in new forms again!!! This is rediculous!!!</p> <p> </p> <p>Today I realized that your call centre has no IDEA what your actual procedures are with regards to this duration for something like this to be fixed, initially it started as 48 hours then this morning its 14 days and just before I left it was 72 hours bearing in mind this has been going on for two weeks now, so please can someone give me the actual process....</p> <p> </p> <p>Now that I have been effected by this I would like to call the shots on how this is going to be fixed,</p> <p> </p> <p>You MR CEO of Vodacom will apologize to me personally, (Don't worry you can get my email on the 4 forms I had to completed for your incompentent call centre agents that seems to do someting other than using it to fix the actual problem), I don't want a letter with your **** singature that someone wrote, it will come from you and signed by your hand, not someting that is printed.</p> <p> </p> <p>Continuing my request, you will have my phone fixed by the next working business day so to help you out this will be Monday, 23 May 2016 or supply me with a brand new phone (you can also get this from the paperwork I had to complete 4 times),</p> <p> </p> <p>Should this not be adhered to, I guess I will be writing you another letter.</p> <p> </p> <p>I hope you find this to be rediculous as I have that your company can just go an block my phone.</p> <p> </p> <p>Regards</p> <p>Magdaleen Biermann</p> <p> </p>