MV
Monique V

1 reviews | Active since Jul 2020

27 Jul 2020, 14:27

FOR THE LAST TIME: CANCEL THE CONTRACTS PLZ!!!

Account number I***-4. This is my last resort as I am really really tired of trying to CANCEL my contracts with Vodacom that expire 16 Aug 2020. Every time I try to phone, after being hung up on about 3 times and re-directed to the wrong department I evenrually get to cancelattions then they convince me : No please dont cancel!!! I can help you upgrade!!! then days later after completing everything they tell me they cant upgrade me. Now today I have HAD IT after VODACOM once again phones ME to upgrade when THEY keep telling me I cant upgrade. For heavens sake please just CANCEL the contracts and stop deducting my money which I have ALWAYS paid for many years. I dont want your contracts anymore. I will keep my numbers and get contracts somewhere else going forward. Do NOT deduct installments for BOTH my contracts that expire in August 2020. Please do NOT block my numbers as I am using them.

0
Replies (1)
Vodacom
Vodacom's reply27 Jul 2020, 15:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team