JP
Jacques P

1 reviews | Active since Jan 2021

05 Jan 2021, 12:07

For the last 10 years weve been having contracts with Vodacom. Every other other month there is problem with the data, sometimes not the correct amount and other times just did not receive it. But we pay every month. Now when we try and cancell our contra

For the last 10 years weve been having contracts with Vodacom. Every other other month there is problem with the data, sometimes not the correct amount and other times just did not receive it. But we pay every month. Now when we try and cancell our contracts we cant seem to get it done. Been phoning numerous times even spoke with consultants and according to them it is cancelled just to find out a couple af days later it is not done. It is unacceptable for this. Why when u owe them money they are quick to phone you but when you need something done they are useless. Consultants are rude and not helpfull. Vodacom wont see me again.

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Replies (1)
Vodacom
Vodacom's reply05 Jan 2021, 13:12
Official
 
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team