For the attention of the head of customer service as your social media team ignore my request for your email (more than 6 times)

FOA : Head of customer service

I just want to bring to your attention the absolutely shocking service received from your team. I have enquired 6 or more times for your email address without any assistance and my requests are just ignored. Finally a response was received to say that the internal email address can't be provided? Which i find strange - so not sure if this is a way to shelter the complaints!

I have also asked numerous times for someone to call me regarding my complaints without any luck.

As I also need to upgrade one of my numbers, the service all of a sudden turns good and people want to call me. Not great to see that no after sales service exists.

If you want to discuss this more, please feel free to contact me (I do not wish to be contacted by the social media team)