CL
Christopher L

1 reviews | Active since Jun 2015

06 Mar 2018, 07:49

For Att: Rudy, (Continue our conversation of yesterday since more funny things happening!)

Review for Rudy: Subscription services again this morning: Curious thing though is we had this conversation yesterday about Vodacom not receiving a sent from this wasp services, but what then about Vodacom NXT LVL ? The others are Soccer & E-School that i am subscibed to this morning, Airtime is now R61.00 and recharge airtime R44.00. This is down from the R82.00 i had yesterday before you topped me up with R55.00. Even if i have to accept that there is a problem with the firmware, how does his make any sense? Since i do still have over 460mb data, so even if advertising services was utilising my connection it still would take data not airtime? So in other words i have used yesterday a total of R137-R61 this mornings balance so i used R76 ? Something just doesnt sound right :-( Even with subscription services: Also how can i be part of a subscription service which only allows up to 25 year olds? I am in my 40's ! Is that not maybe hint to the source of the problem?

Also if i get this cancel wasp services document, will that not stop all this subscriptions?

And by the way: I CAN NOT UNSUBSCRIBE BY USING 111. Tells me no subscriptions. But still shows on the phone if i get to that menu.

Thank you for once again reading this and i regret having to make this for attention Rudy, but unfortunately he has been dealing with my complaints and knows the history.

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Replies (1)
Vodacom
Vodacom's reply06 Mar 2018, 12:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team