For a month Vodacom awaits on spares for my Sonyz5

11 Jan the Sony Z5 is booked in, I am told it will take 7 to 14 days. A month later I am still waiting, after waiting for 1month Vodacom decides to send it to Sony as no parts were available. I spoke to BOITUMELO at the escalations process more than 5 times, she advised that she is the person in charge there only to find out today by NEYO in the repair call centre that BOITUMELO is only a consultant. So from the outset she has ****, Sony's quality of the Z5 is total *******!. I asked for a letter from Vodacom stating parts are not available to repair the device as my short term company will replace the device with this letter but they cannot even do this!<br> I sent Vodacom a Facebook message and they tried to get answers form the management team but could still not resolve this. This phone is now apparently by Sony after a month and heaven knows how long I will have to wait. I explained to them I am a consultant and use my device for my bread and butter but as arrogant as they are we are just a number. This phone was a month old, shows the ******* quality Sony produces and Vodacom markets.