For a Huge bussiness spamming adds to join service is 0

been inquiring about some packages which showed coverage in my area nice , alright cool regarding that how do i go about signing up. came back specific package i want is not avail yet your site says otherwise ... but anyway the 2nd package would like to try that and have mailed to get this process on the roll been more than a week now and still waiting on forms and what not to get this rolling .. is it that hard to reply back on email?