For 10 years I've been a loyal customer and that is how you treat your customers, just unacceptable!!!!!

I am one hell of an upset customer. Firstly you need to give your employees training on your product and on how to give customer service . I've been a customer with Vodacom for more that 10years now. I had an issue paying my vodacom account that was never ever that high before the previous months, on 21 Oct 2021, I called Vodacom to make arrangements on my account due to the fact that I wasn't able to pay my full outstanding amount on my debit order date on the 27th of Nov 2021 because both my parents passed away due to covid and I had to pay some funeral costs and all that goes with it.. The consultant I spoke to promised that arrangements has been made and all is fine. On 27th my debit order goes off for Vodacom with the outstanding amount and the normal amount for that month, I was so angry, I went and reverse the premium, called Vodacom just after I left the bank to make arrangements again and to do an EFT on one months amount for now and pay the rest end of Nov 2021, they lady (consultant) was so nasty on the phone, telling me that even if I only pay one month's payment via EFT they will still block my number even though I tried to make arrangements before the debit order went off. I asked to speak to a manager, unfortunately they can only request a call back from a manager. Did not receive any call back. Yesterday morning Vodacom called me with another lady (consultant), explained my whole situation to her and the more I try to explain that I made arrangements before the debit order the more she got frustrated and nasty on the phone, I asked why didn't a manager called me back yet and her excuse was that a manager did try to call me once but I didn't answer and if a client doesn't answer once the manager wont call again.....she eventually told me that she will then just block my phone and she throw the phone down in my ear...now that is how customer service is now working that they are allowed to do that. I am also working as a service consultant for another company and if I ever do that (put a phone down without completing my call with a customer and being so nasty on the phone), I will be fired immediately!!! The best part of all of this is that I have another number linked to my vodacom account which I took out for my husband on my previous contract, which is paid up about 6 months ago and we didn't upgrade on that number, only on my number - VODACOM GOES AND BLOCK BOTH NUMBERS????????????????????????????????????????? How pathetic is that, there is not a contract with the other number with Vodacom anymore!!!! I really tried to make arrangements, yesterday a manager did call me but when I answered they put the phone down and until now...no feedback, no call from a manager??? Just pathetic service and no consultant could give me any more options from the first time I tried to make arrangements. Late afternoon yesterday a guy (consultant) named Prince called me (he is not a manager) and he gave me three options to try and assist, why could this not have been done in the first place???? I am finished with Vodacom for 10 years I've been a loyal customer and that is how you treat your customers, just unacceptable!!!!!