TL
Theunis L
1 reviews | Active since Aug 2019
09 Mar 2021, 15:50
Fooled me twice
Over the past 10 years that I have been a Vodacom client, you have **** to me and you have cheated me in every possible way, and I started to get used to it. But never as bad as when I app**** for your fibre. You are just so useless and unreliable and unfair...I cant believe you are allowed to do business. Just call me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Mar 2021, 19:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Mar 2021, 19:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TL
Theunis L's updateReviewer Update
02 May 2021, 21:43So after I have spoken to someone that promised that all matters will be resolved (which obviously did not happen) and I have sent him the mail he requested with proof of some of the claims I have made, and two more follow ups, I have sent the below mail now again.
At this stage it still seems that I have done way more work than you to get anything resolved.
It just doesnt really seem like you are willing to sort out anything. Can you please tell me what type of communication you would take seriously?
******
Good day, Any feedback on this request? This my 2nd follow up after my complaint on Hello Peter. It seems like I will have to complain about my complaint now. Received no feedback whatsoever. And ironically, in the meanwhile, you have debited my wife’s account incorrectly twice now for our fibre bill. She has made 10 + calls, spent hours on the phone, received promise after promise that she will get paid back, and in return received no payment back and got debited incorrectly again. I don’t know what to do with Vodacom anymore. I think it might be best to set up a meeting in person in Cape Town sometime, because dealing over the phone and via email doesn’t seem to get service from Vodacom.
At this stage it still seems that I have done way more work than you to get anything resolved.
It just doesnt really seem like you are willing to sort out anything. Can you please tell me what type of communication you would take seriously?
******
Good day, Any feedback on this request? This my 2nd follow up after my complaint on Hello Peter. It seems like I will have to complain about my complaint now. Received no feedback whatsoever. And ironically, in the meanwhile, you have debited my wife’s account incorrectly twice now for our fibre bill. She has made 10 + calls, spent hours on the phone, received promise after promise that she will get paid back, and in return received no payment back and got debited incorrectly again. I don’t know what to do with Vodacom anymore. I think it might be best to set up a meeting in person in Cape Town sometime, because dealing over the phone and via email doesn’t seem to get service from Vodacom.
TL
Theunis L's update02 May 2021, 21:43
Reviewer Update
So after I have spoken to someone that promised that all matters will be resolved (which obviously did not happen) and I have sent him the mail he requested with proof of some of the claims I have made, and two more follow ups, I have sent the below mail now again.
At this stage it still seems that I have done way more work than you to get anything resolved.
It just doesnt really seem like you are willing to sort out anything. Can you please tell me what type of communication you would take seriously?
******
Good day, Any feedback on this request? This my 2nd follow up after my complaint on Hello Peter. It seems like I will have to complain about my complaint now. Received no feedback whatsoever. And ironically, in the meanwhile, you have debited my wife’s account incorrectly twice now for our fibre bill. She has made 10 + calls, spent hours on the phone, received promise after promise that she will get paid back, and in return received no payment back and got debited incorrectly again. I don’t know what to do with Vodacom anymore. I think it might be best to set up a meeting in person in Cape Town sometime, because dealing over the phone and via email doesn’t seem to get service from Vodacom.
At this stage it still seems that I have done way more work than you to get anything resolved.
It just doesnt really seem like you are willing to sort out anything. Can you please tell me what type of communication you would take seriously?
******
Good day, Any feedback on this request? This my 2nd follow up after my complaint on Hello Peter. It seems like I will have to complain about my complaint now. Received no feedback whatsoever. And ironically, in the meanwhile, you have debited my wife’s account incorrectly twice now for our fibre bill. She has made 10 + calls, spent hours on the phone, received promise after promise that she will get paid back, and in return received no payment back and got debited incorrectly again. I don’t know what to do with Vodacom anymore. I think it might be best to set up a meeting in person in Cape Town sometime, because dealing over the phone and via email doesn’t seem to get service from Vodacom.