CM
Chantel M
1 reviews | Active since Aug 2020
03 Jun 2025, 11:51
Following my previous review, a guy by the name of Jeconiah from the back office team contacted me and reassured me he will credit my bill, send an email confirmation
Following my previous review, a guy by the name of Jeconiah from the back office team contacted me and reassured me he will credit my bill, send an email confirmation. No email received to date. I've just noticed an attempt to debit my account for the full disputed amount!!! What is going on Vodacom??? Is it so hard to follow process on your end or are your staff not capable of doing their jobs???
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jun 2025, 12:31Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jun 2025, 12:31
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CM
Chantel M's updateReviewer Update
06 Jun 2025, 11:32Hi,
Would I post a review if the above was done, obviously not. Why can't the email be resent? Why was the debit attempted? Come back with answers and not automated responses. Clearly what's stated on the notes wasn't done! My query hasn't been resolved but url have closed it
Would I post a review if the above was done, obviously not. Why can't the email be resent? Why was the debit attempted? Come back with answers and not automated responses. Clearly what's stated on the notes wasn't done! My query hasn't been resolved but url have closed it
CM
Chantel M's update06 Jun 2025, 11:32
Reviewer Update
Hi,
Would I post a review if the above was done, obviously not. Why can't the email be resent? Why was the debit attempted? Come back with answers and not automated responses. Clearly what's stated on the notes wasn't done! My query hasn't been resolved but url have closed it
Would I post a review if the above was done, obviously not. Why can't the email be resent? Why was the debit attempted? Come back with answers and not automated responses. Clearly what's stated on the notes wasn't done! My query hasn't been resolved but url have closed it
CM
Chantel M's updateReviewer Update
06 Jun 2025, 13:34I've just received another bill of over R1000. Vodacom needs to give me answers as to why I'm liable for this bill when they failed to assist me!
CM
Chantel M's update06 Jun 2025, 13:34
Reviewer Update
I've just received another bill of over R1000. Vodacom needs to give me answers as to why I'm liable for this bill when they failed to assist me!