Follow-up: Vodacom 14 day cooling off period : cancellation not happening

Title: Follow-up: Vodacom Billing Me After Cancellation & Return Confirmed Message: This is a follow-up to my original complaint on Hello Peter from 31 May 2025 regarding the cancellation of a contract within Vodacom's 14-day cooling-off period. Despite multiple calls and a confirmed return of the device (Order K*** on 11 June 2025), Vodacom has now billed me R169.00 on top of the previous R162.87—even after a Vodacom representative (Zano, Contract Retentions) promised a refund and correction of my account. I am retired and have made it clear throughout that I cannot afford these charges. This situation is unacceptable. I demand that Vodacom: - Immediately write off both the R169.00 and R162.87 billed in error, - Confirm account correction via SMS or email, - Ensure no further deductions are made. Service ticket: EC-21ER-217EMG Order number: K*** Please treat this as urgent. My trust in Vodacom’s customer care is rapidly eroding.