Follow-Up Update and Acknowledgement – WiFi Router Resolution in Progress

Referring to the background and numerous complaints logged regarding our WiFi services, I would like to provide a brief update.

As of today, we have received email and telephone communication from Vodacom staff, and I would like to thank those individuals who made the effort to contact us and assist in resolving the WiFi router issue. A special thank you to Nthombi, who phoned me earlier today to follow up on our complaint.

As discussed, the replacement router is scheduled to be delivered on Monday, 2 February 2026, as arranged with your representative.

While I was understandably upset with Vodacom from 12 January 2026 due to the lack of service and communication, I believe in being fair with my criticism. I therefore appreciate the recent efforts made by Vodacom staff to follow up, communicate, and work toward resolving this matter.

Thank you for the recent updates and engagement. We trust that the matter will now be fully concluded once the router has been delivered and installed. Please Vodacom Wifi department - keep to this arrangement for delivery and installation of new rooter booked for Monday 2 Feb.2026