Follow up to previous complaint - Vodacom reference EC-1MHV-22QWUS

On 3 December I logged a complaint on Hello Peter. I received a phone call on 5 December and was asked to take screenshots of the LTE speed I complained about. I did this on the very same day, and sent further screenshots on 6 December. The contract I took out is 100Mbps - however the speeds I get vary between 3Mbps and 10Mbps. My internet is extremely slow - pages and videos do not load - Netflix and other streaming sites take forever to play content - I am unable to work from home efficiently. The list goes on.

Now you would think after contacting Vodacom, they would want to assist me because this is a brand new 36 MONTH contract.

On 8 December I followed up.

On 11 December I followed up again. I was then told the matter is with their technical team. I asked what the next steps are and what the estimated response time from the technical team will be.

On 13 December I missed a call from *** and I received an SMS saying Vodacom tried to contact me.

I immediately emailed the team I had been corresponding with to ask that they get the relevant person to call me back as I had missed the call. It was also weird that nobody bothered emailing me an update, since we had been corresponding via email since 5 December. I'm not even going to get into that.

On 18 December I followed up.

On 19 December I followed up again.

On 20 December I followed up yet again and receive an email saying "the technical team have been unsuccessful in their attempts to contact me" - mind blown - the team tried contacting me one time on 13 December and since then there has been radio silence.

This whole situation from day 1 has been nothing but frustrating and continues to show me that Vodacom's customer service is non-existent. There is just no logic app**** and or any communication between the consumer website team and the technical team - how does a company operate like this??

I have asked for feedback TODAY. I am available TODAY! I want to know what is happening - what the next steps are - and I want to know why I must pay for 100Mbps service when I at most only get speeds between 3 and 10Mbps.