AJ
Andre J

1 reviews | Active since Apr 2012

10 May 2016, 10:08

Follow up to my previous review "Bad Attitude and Miserable Service"

<p> The WORSE service to date!!! Since my last message, the manager Heinrich cancelled my contract and transferred me to a new contract: The flexi200. I am supposed to get R200 airtime and only started receiving R140. I phoned Heinrich twice including going to the shop when he wasn't there. He said he will get back to me over the phone both times and still waiting. I lost total trust in Vodacom, the C**** Walk Vodacom shop gives the worse service. Not surprised Mornay couldn't help me the first time, because Heinrich (the manager) seems to set the bar for a culture of staff not getting back to clients. They think that clients have nothing better to do than run after them and waste time, petrol money (of going there all the time) and phone call money!!!!!!!! This has been a whole month of trying to sort out the problem and Vodacom don't seem interested to help me.</p>

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Replies (1)
Vodacom
Vodacom's reply13 May 2016, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team