Follow-Up Review: Situation Has Gotten Worse – Still No Resolution

I am posting this follow-up review because, despite my previous complaint, the situation has not improved at all — in fact, it has become even more unacceptable.

For additional context, I placed this order on the 5th, and it is now almost 2026. The fact that this is still unresolved after weeks of chasing Vodacom is completely unreasonable.

The day after I posted my initial HelloPeter review (on Sunday), a Vodacom social media consultant contacted me by phone regarding the matter. She assured me that she would escalate the issue and that she would call me back on Tuesday last week with feedback.

She never called.

After waiting, I phoned Vodacom again on Thursday, where I was told that my PS5 was at Skynet in Cape Town. I was advised to wait for Skynet to contact me.

By Saturday, no one from Skynet had contacted me, so I followed up again. I was once again told that the PS5 was still at Skynet Cape Town and that I should call back if I didn’t hear anything by Monday.

I heard nothing.

I phoned again today, only to be told something completely different — the consultant now says that they do not know where the PS5 is, that it is not at Skynet Cape Town, and that the issue will need to be escalated again.

This is now beyond ridiculous.

I have had multiple escalations logged, yet none of the tickets have had any response, and it has now been weeks. I am being given contradictory information every single time I call, no one takes ownership of the issue, and promises of call-backs and escalation are repeatedly broken.