LD
Lindelwa D
1 reviews | Active since Mar 2021
23 May 2022, 08:29
Follow up on vodacom cancellation
Follow up.
So Vodacom reached out on Hellopeter. I was told that a representative will call me back. That did not happen.
I sent an email to customer care after that. I get a call from a friendly young lady apologizing. You see, my cancellation in November was not done accurately, meaning some bright spark had not closed my account as requested.
I asked what they will do about my credit score having been affected and they told me they'll give me a letter to show to my next creditors. I don't understand how that reverses the damage done. I WANT A REVERSAL OF THE MISREPRESENTATION ON MY CREDIT SCORE, NOT SOME LOUSY LETTER.
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Vodacom's replyOfficial
23 May 2022, 10:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 May 2022, 10:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lindelwa D's updateReviewer Update
23 May 2022, 13:19I WANT FEEDBACK ON HOW YOU WILL FIX MY CREDIT RECORD WITH TRANSUNION. NOT HOW SORRY YOU ARE YOU IGNORED MY CONVERSATION IN NOVEMBER TO CANCEL MY ACCOUNT AND ONLY CLOSED IT IN MAY THE FOLLOWING YEAR. NOT A LETTER AND TELL ME TO WAIT 6 MONTHS BEFORE THE RECORD IS UPDATED. YOU HAVE RUINED MY CLEAN CREDIT RECORD WITH 6 MONTHS OF 'NON PAYMENT' I WANT YOU TO FIX THE BIG **** UP YOU HAVE MADE ON MY CREDIT RECORD BEFORE I DRAG YOU TO AN OMBUDS. DO YOU UNDERSTAND ME?
LD
Lindelwa D's update23 May 2022, 13:19
Reviewer Update
I WANT FEEDBACK ON HOW YOU WILL FIX MY CREDIT RECORD WITH TRANSUNION. NOT HOW SORRY YOU ARE YOU IGNORED MY CONVERSATION IN NOVEMBER TO CANCEL MY ACCOUNT AND ONLY CLOSED IT IN MAY THE FOLLOWING YEAR. NOT A LETTER AND TELL ME TO WAIT 6 MONTHS BEFORE THE RECORD IS UPDATED. YOU HAVE RUINED MY CLEAN CREDIT RECORD WITH 6 MONTHS OF 'NON PAYMENT' I WANT YOU TO FIX THE BIG **** UP YOU HAVE MADE ON MY CREDIT RECORD BEFORE I DRAG YOU TO AN OMBUDS. DO YOU UNDERSTAND ME?