Follow up on the incompetency at Vodacom

Item: Vodacom
Rating: 1
Author: Eugene G

With reference to my previous queries ref *** the query is still not be resolve although sms send to me indicate the case was in progress then after 2 hour the same day a sms state that the case was closed this was send on the 21/10/2019 .I have checked my bank statement s and the money was still not paid in on the 22/10/2019 as promise by the agent. I AM VERY UNHAPPY ABOUT THIS AND I CANNOT STRESS IT MORE HOW THE MONEY IS NEED TO PAY MY ACCOUNTS. PLEASE HELP

Helpful (0)

Replies (2)

Vodacom's replyOfficial

24 Oct 2019, 07:37

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply24 Oct 2019, 07:37

Official

Eugene G's updateReviewer Update

28 Oct 2019, 07:52

The consultant STILL DID NOT CONTACT ME to assist me with my query as indicated with there reply on the 24 October 2019.My ref *** I have tried calling and the voice prompt said that they are currently experience high call volumes .I AM VERY UNHAPPY ABOUT THIS AND I CANNOT STRESS IT MORE HOW THE MONEY IS NEED TO PAY MY ACCOUNTS. PLEASE HELP

Eugene G's update28 Oct 2019, 07:52

Reviewer Update