Follow up on the collection

I reported to Vodacom on the wrong device that was delivered to me. Their courier company kept on saying they will get back to me but I'm still waiting. I don't want Vodacom to come up with excuses because this was reported within 14 days. I was under the impression that I was upgrading to a mini galaxy tab. The customer care agent also told me about a portable rooter coming with the device, which was not in the box when they submitted. I requested that they should fetch this and change to a mini galaxy.