PM
PRETTY M
1 reviews | Active since Mar 2015
17 Feb 2026, 12:25
Follow-up on Refund
Good day Vodacom
I am writing to formally raise a complaint regarding the refund that was due to me. It has now been 14 working days since I was informed that the refund would be processed, yet I have not received the payment. This delay is concerning, and I have not received any communication explaining the reason for it. I kindly request an immediate update on the status of my refund and a clear confirmation of when I can expect to receive the payment. I look forward to your prompt response and resolution of this matter.
Kind Regards Miss Nomcebo Zanele Mavimbela
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PRETTY M's updateReviewer Update
17 Feb 2026, 16:57Formal Complaint and Contract Cancellation Request
Good day,
I would like to lodge a formal complaint regarding my recent experience and to request assistance with the cancellation of my contract.
Last Thursday, I was contacted by Phamela, who informed me that my contract is coming to an end and offered me an upgrade. I explained that I wished to cancel the phone contract since I have already finished paying for the device, but I wanted to continue with the insurance. I was informed that it is not possible to keep the insurance without the contract. Unfortunately, she was unable to transfer me to the cancellations department at the time, as they were already closed, and she provided me with their contact number instead.
Today at 16:29, I contacted the cancellations department and spoke to Ntokozo. During the call, she sounded tired, and as the conversation continued, she became rude and ultimately disconnected the call while I was still speaking. I was informed for the first time that I am required to give one month’s notice before any cancellation can take place. This requirement was never communicated to me at the branch, via email, or during previous discussions.
Kindly confirm whether this one-month notice requirement is correct and advise how and when this information was communicated to customers. I am concerned about being debited for another month for a service I no longer require, as I have already taken 400GB, which is sufficient for my needs.
I respectfully request assistance in cancelling my phone contract without the one-month notice, as I was not made aware of this requirement.
I look forward to your prompt response.
Kind Regards,
Nomcebo Zanele Mavimbela
***
Nomcebo Zanele Mavimbela
***
PM
PRETTY M's update17 Feb 2026, 16:57
Reviewer Update
Formal Complaint and Contract Cancellation Request
Good day,
I would like to lodge a formal complaint regarding my recent experience and to request assistance with the cancellation of my contract.
Last Thursday, I was contacted by Phamela, who informed me that my contract is coming to an end and offered me an upgrade. I explained that I wished to cancel the phone contract since I have already finished paying for the device, but I wanted to continue with the insurance. I was informed that it is not possible to keep the insurance without the contract. Unfortunately, she was unable to transfer me to the cancellations department at the time, as they were already closed, and she provided me with their contact number instead.
Today at 16:29, I contacted the cancellations department and spoke to Ntokozo. During the call, she sounded tired, and as the conversation continued, she became rude and ultimately disconnected the call while I was still speaking. I was informed for the first time that I am required to give one month’s notice before any cancellation can take place. This requirement was never communicated to me at the branch, via email, or during previous discussions.
Kindly confirm whether this one-month notice requirement is correct and advise how and when this information was communicated to customers. I am concerned about being debited for another month for a service I no longer require, as I have already taken 400GB, which is sufficient for my needs.
I respectfully request assistance in cancelling my phone contract without the one-month notice, as I was not made aware of this requirement.
I look forward to your prompt response.
Kind Regards,
Nomcebo Zanele Mavimbela
***
Nomcebo Zanele Mavimbela
***