FOLLOW UP ON QUERY

A follow up from from query after my claim was decline due to a reason that was not discussed with me via telephonic insurance sales call. I had spoke with consultant Lumka who advised she will need to get call recording and get back to me in 14 working days she had requested this call recording on the 02-03-2022. Due to no feedback provided to me I took the initiative to follow up myself , I spoke to a Ernest Molefe this morning just after 8am who advised no call recording has been received and they still have no feedback. He said he will request a call recording again. This is approaching month end and i will again be expected to pay and be held liable for services that have not been rendered to me.

All I need to know is was it fair for my claim to be declined based on a reason that was not disclosed to me? This is my 2nd complaint on hello Peter after the 1st one was just an acknowledgement email.

I so dissatisfied with this company. Its so unfair. I really am lost for words