Follow up on my previous vodacom complaint

This is a follow up from my initial complaint. I received a call from a vodacom consumer website consultant, who explained to me that to have my pre-paid vodacom number changed to contract as per my initial request when applying for the contract phone, they will have to arrange for Ram to come do a pick up on the phone to their warehouse and only then they will assist me as per details above.

I have been waiting for Ram to come pick up the phone as arranged by vodacom consultant (vodacom consumer website team). On Friday Ram people came but they said they will come pick up the phone after they have done some rounds of delivery. Till today I am still waiting for pick up. My 14 days of grace is expiring tomorrow.

Vodacom please arrange with your delivery company to pick up the device so that you do as you promised to have my pre paid number changed to contract and receive my Hauwei P20 lite . And can Ram couriers call or text me that they on their way to pick up the phone so that I know that I am giving the device to the right people.

Please