follow up on a new phone contract

horrible experience ever in my whole life. i have never experienced such incompentecy or laziness , i dont even know what to call it. i app**** for a new contract phone which it has been a nightmare, no feedback from Godfrey mangena. firstly i was told im approved then i gave them address details to courier the phone but since then i never heard anything from Godfrey mangena. i called again to follow up then i was told a different story that my application is in progress there is something wrong with the systems. its now 3 weeks i havent received any feedback. i dont know if vodacom maybe they dont need my business or they just dont care.