Follow-Up – No Response Regarding Faulty Device

Good day, I am following up again regarding my previous communication about the faulty device I purchased from Vodacom. Unfortunately, I have still not received any response. I purchased the phone in September and paid for it in full. Within a short period, the device developed issues and was returned for assessment. There was no physical damage from my side. Despite my attempts to resolve this matter and my follow-up messages, there has been no feedback from Vodacom. The continued lack of response is extremely concerning, especially as this matter falls within the protections provided under the Consumer Protection Act. I would appreciate an urgent update on the status of this matter and the resolution process. Should I continue to receive no response, I will have no option but to escalate this further through the appropriate consumer protection channels. I look forward to your prompt response.

I want the device replaced or a refund.

Kind regards, Kermantha Govender