RE
Rachelle E

1 reviews | Active since Dec 2016

15 Dec 2016, 18:04

Follow up : No joy with Phone repairs at vodacom

<p>After writing a review about my bad service from Vodacom: I received an email from Vodacom Consumer website team on Sunday stating that my device was in the process of exchange for a replacement unit, and had not received any feedback this week so decided to phone Vodacom repairs escalation centre .I was told they were awaiting parts for my phone . </p> <p> </p> <p>So firstly I was **** to, secondly I think it's totally ridiculous they replacing parts for the 4th time. Clearly the phone has a fault and it keeps coming back with new issues.</p> <p> </p> <p>Clearly Vodacom doesn't have very good after sales service</p>

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Replies (1)
Vodacom
Vodacom's reply16 Dec 2016, 08:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team