1 reviews | Active since Apr 2016
Follow up from previous review - Contract never activated and Vodacom debit me..AGAIN
<p>Last month I had an issue with Vodacom debiting me for R1500 even though they never activated my contract upgrade. I spent the month before that trying to get it activated with no luck (no one knew what was wrong) and eventually asked for them to cancel it. After writing a review on HelloPeter a consultant (finally a helpful one) requested a refund which was completed within a few days. This morning I get another debit order message for R1600 from them!! I thought everything was sorted out last month. This is the worst experience I have ever had with Vodacom. No one has ever been able to tell me why my contract upgrade never worked, and after cancelling they charge me without any reason or explanation...and have now done it again.. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
