Follow-up

FINAL FOLLOW-UP: Failure to Contact and Breach of Commitment Subject: URGENT – Repeated Failure to Contact *** To the Vodacom Management Team, I am writing to express my extreme disappointment and absolute loss of confidence in your customer service. On 27 February, I was explicitly promised that a consultant would contact me to resolve the ongoing dispute regarding my unused router and the unjust balance of R1716.10. It has now been several days, and I have received zero communication from your team. This silence is not just unprofessional; it is a clear indication of negligence. While your "debt" continues to climb on an account I have repeatedly tried to cancel, your team cannot even fulfill a simple commitment to pick up the phone. The Current Situation: * Broken Promise: I was told a consultant would call me on/after Feb 27th. No call was made. * Intentional Delay: It appears Vodacom is intentionally delaying this resolution while continuing to bill me for equipment that was supposed to be collected in October 2024. * Total Negligence: I have done my part. I have visited stores, sent emails, and waited for calls that never come. Final Demand: I will no longer be "waiting" for a consultant. I am demanding the following by close of business tomorrow: * Written confirmation of the full reversal of the R1716.10 balance. * Written confirmation that the contract has been terminated. * A specific time slot for the courier to collect the unused device. Be advised: Since your internal "callback" system has failed, I am now escalating this matter directly to the ICASA and the Consumer Goods and Services Ombud (CGSO). I will include the fact that your team failed to honor the promised contact date of February 27th as further evidence of poor service delivery. Regards, Mosankane Annah ***