ZM
Zikhona M
1 reviews | Active since Mar 2015
23 Aug 2016, 06:11
Foerver Missing Bundles
<p>I bought 150 MB of data on Saturday at 16:36, when i check minutes later, the bundles are gone. I called Vodacom customer care line, several times only to be told that the systems are down and they would call me back. Well i am still waiting for their call. I called in Sunday again only to hold the line forever. i called in Monday (22.08.2016), the Lady promised to call me as the systems were DOWN AGAIN. i waited the whole day yesterday , still waiting for her call even this morning. i then decided to buy another 150MB yesterday at 14:30, when i check later around 18:00. Data bundles are 0.00. I am using an iPhone 5s, i had 2 applications yeserday running, whatsapp, the rest are switched off for data usage, even the App store and safari are switched off. i need an explaination of what is happening to my Data. this really sucks Vodacom</p>
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Replies (2)
Vodacom's replyOfficial
23 Aug 2016, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Aug 2016, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
ZM
Zikhona M's updateReviewer Update
23 Aug 2016, 09:41Thanks Vodacom for responding promptly and assisting me.
ZM
Zikhona M's update23 Aug 2016, 09:41
Reviewer Update
Thanks Vodacom for responding promptly and assisting me.