Hellopeter
Share Your Experience
AS
A S

1 reviews | Active since Jun 2018

29 Sept 2023, 15:23

Foddercom (Vodacom) - *****ed should be their name

The most *****ed of them ALL. 1. I signed a 2 yr contract bundled voice and data within 1 year they increased the contract value and never were able to explain why. 2. After 2 yr contract ended they decided to increase monthly invoice amount by almost double, again when I enquire no answers everyone acts dumb. This is a simple corporate tactic the staff are given a script and no one answers or provides an answer. This is just another company that won’t benefit going forward from me…. I take my business elsewhere. WARNING PEOPLE DO NOT DO BUSINESS WITH SHADY CORPORATES LOOKING FOR EVERY ANGLE TO MAKE MONEY FROM YOU.. ABSOLUTELY NO VALUE DOING BUSINESS WITH THIS COMPANY.

0
Replies (2)
Vodacom
Vodacom's reply02 Oct 2023, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Oct 2023, 09:20
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note that we have done our utmost to keep the increase across our contracts as low as possible, and made sure that we have added value to your contract in the form of data or airtime.

Price increases are sadly unavoidable, given the circumstances outlined in the communication sent to you.

Point nr 44 states that Vodacom reserves the right to amend these terms and conditions and where such change is. 

You can select the link below to fami****ize yourself with the T&C's

https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions

 Regards Vodacom Consumer Website Team

Best regards,