QC
Quintus C

1 reviews | Active since Aug 2013

27 Jul 2017, 13:39

FNB Switching

<p>I changed banks, went to FNB, filled in a switching Form and signed it, i even recieved a confirmation for the debit of my Vodacom account to be bedited form my new banck account, come month end May 2017, Vodacom did not debit my account, I contacted Vodacom and was said to contact accounts.</p> <p>I contacted accounts and the asked me to put this query in an email and send it to ********** I even have the read report from sending these email for May to July</p> <p>No Responce from Vodacom till now</p> <p>and I'm not going to pay for June and July for nothing (they cut the service) this is not my fault being that this is just a sim contract, Vodacom has not honoured the debit order agreement, here is the text Ii recieved from FNB " </p> <p>Good Day Mr Clarges</p> <p>Thank you for your recent communication with FNB. I acknowledge receipt of your complaint.</p> <p>I tried calling you to discuss your complaint but was not able to speak to you. Please note that confirmation was received from VODACOM that your debit order will now run from your FNB Premier cheque account.</p> <p>Please note that you are required to contact the merchant to find out why they have not kept to the arrangement as they will not be able to provide us with any information on your behalf.</p> <p>Regards,</p> <p>Bonolo Pelesa "</p> <p>FNB have been Sterling in this regard.</p> <p> </p> <p>I'm absolutley not satified with Vodacom</p> <p> </p> <p>Quintus</p> <p> </p> <p> </p>

0
Replies (5)
Vodacom
Vodacom's reply27 Jul 2017, 15:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

QC
Quintus C's update28 Jul 2017, 10:16
Reviewer Update

HI

Please Contact me Via Email You have my vodamail email address, I want all communication in writing

I can't prove spoken words

regards

Quintus

QC
Quintus C's update01 Aug 2017, 09:11
Reviewer Update

Hi

How long does this take

Quintus

Vodacom
Vodacom's reply01 Aug 2017, 11:29
Official

Good day Quintus,

As per our telephonic discussion, feedback has been provided. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

QC
Quintus C's update02 Aug 2017, 09:51
Reviewer Update

Hi Lucian

WHAT telephone disscussion sre you talking about, I have spoken to no one, preferably email me, I cant proove words.

regards

Quintus