FNB and Vodacom Stole my money

I bought airtime via the FNB banking app this morning and it hasn't been credited into my bank account. I called FNB and I was advised that I will have to contact the my service provider (Vodacom) because they have paid the funds to to the service provider. I contacted the service provider and I was told to call my bank.

My query hasn't been resolve because clearly no one wants to take accountability for this mess.

I am very disappointed in both FNB and Vodacom