Flying Blind and Never a Call back as promised

I have had the worst experience with the Vodacom call center. For the last +- 10 days i cant access my usage via the Vodacom APP or *135# . I contacted the call centre on the 4th where i was told to take out the sim and also to give it 30min as she also refreshed the system that should resolve the problem, she would phone me the morning of the 5th to follow up if it was resolved. Well i had to contact the call centre again on the 5th as my issue was not resolved. the consultant could most likely hear that i was irate and well failed the same questions that i past the previous day. i then insisted to speak to the team leader. after holding on for almost 9min Nick (team leader) logged the call with reference 1- ********** ********** . today @ 10:13 i got a sms that said that my query has been resolved. it is now 13:30 and i still cant access my usage. i contacted Vodacom again @+-13:15 . when the agent looked she said that they closed the request and said that i need to send a screenshot of the error. Nobody pohed me to ask if i can assist with that. as a matter of fact NO ONE contacted me. I will not do anything further. i am now flying blind and will not spend another minute of my time on Vodacom. I now URGENTLY need this resolved. Worst customer service ever. So many cellular competitors even banks . making me think about other options with networks where i can actually view my usage and dont need to phone THEM the entire time.