LP
Letitia P

1 reviews | Active since Dec 2015

31 Jan 2020, 08:04

Floored System *135#

Vodacom has this service *135# , to buy airtime , did you know on a top up plan should you have more that one contract on your name for your spouse or kids , they can purchase data , airtime , anything and add it to your billing without you being aware of this and there is no way of controlling this, this is a Vodacom system set up for Vodacom to make money and to put the customer at a disadvantage whilst they make money , paying a contract of R818 , and then receiving more bills on that , how many other people is vodacom abusing in the same manner because of the system. I made it clear with the consultant , what i sign for , i dont want any additional charges , yet their are recharges I am being charged not authorized by account holder , yet they wont allow the other person to call for help with something with their line only account holder can call for help, but you telling me . none authorised people can impact my billing , well done Vodacom

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Replies (1)
Vodacom
Vodacom's reply31 Jan 2020, 09:00
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team