Flight Centre vouchers a total ****

Item: Vodacom
Rating: 1
Author: Ray T

I received a R5,000 Flight Centre vouchers as part of my recent Vodacom contract for a Samsung S8. However, in addition to making it extremely difficult to activate the offer (I had to send numerous forms back and forth and had to wait for SMSs with codes that never arrived etc), the voucher can only be redeemed via a specific email address to a specific division of Flight Centre. The problem is, their quotes are ~20% more expensive than any of their competitors or even their own Flight Centre stores!! This makes the voucher essentially worthless - TOTAL ****!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

13 Jul 2018, 00:30

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Vodacom's reply13 Jul 2018, 00:30

Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

Ray T's updateReviewer Update

13 Jul 2018, 10:18

Vodacom responded and told me to call a helpline. They told me 'due to the Ts&Cs', the rate is the rate and if it's significantly more expensive than anywhere else so be it. This is not acceptable!

Ray T's update13 Jul 2018, 10:18

Reviewer Update

Vodacom responded and told me to call a helpline. They told me 'due to the Ts&Cs', the rate is the rate and if it's significantly more expensive than anywhere else so be it. This is not acceptable!