Flawed Vodacom Billing System and Failed Customer Service

Where do I begin with an emotional draining and thus exhausting back and forth failed to be resolved issue by Vodacom Billing team.

I rather start off by saying, Vodacom adds non-requested or rather, unauthorised services to customer bills, and their arrogant and ****y billing team never gives informed responses to their ****** flawed system, but hide behind the customer service desk or agents.

On 05 November 2019 I logged a query regarding some "add to bill recharge", which is said to be airtime advance that was on my monthly invoice, which I knew nothing about. So after i was told that i made a request for airtime advance, which i know very well i did not make, i disputed the item. I then received an sms, which said pretty much of what I have mentioned above, that the item in on the bill because i requested it. I instantly phoned the customer care centre, asked to speak to a billing agent. I was informed that I am not allowed to speak to them directly, I needed to log another escalation, which I did on the 8th of November 2019. I later went to a Vodacom store, reported the issue, which had become a frustration given there were other issues with my bill. The store consultant logged a query, since they also don't resolve such issues in store, so I was told. When I followed up days later, I was told the ticket was still open with no resolution. When I phoned again weeks later, the ticket was closed. Without a resolution or at least contact with me, the customer. Just to explain the matter before it is closed.

Vodacom is starting to take customers for granted, and has no respect. Of recently.

2. Another issue was a promotion discount, which was billed 100% opposed to R0.00, as per contract. A call centre agent logged yet another escalation when I queried the issue. This was also never resolved or at least credited.

3. I was supposed to get airtime top in one of my rented lines for December month. This was yet another null... no airtime topup was made, yet I was billed.

4. One of my contracts has insurance cover. Recently, I realised that on the invoice Vodacom has added yet another unknown item, which is termed contract cover insurance. This is over and above the agreed to comprehensive handset insurance. When I queried this on 12 December 2019, I was sent from pillar to post. A long story shorter, nobody could tell or explain what a contract cover insurance is. Yet it is added to the invoice/bill. The agent attempted to explain the comprehensive thing, which I know so I excused her from explaining we both agreed to know.

I will appreciate if a Vodacom expert can contact or see me to explain this nonsense, and ultimately refund all my dues and delete unauthorized items, which are not even offered (or loaded to the number in question) but are added on customer bills.

Vodacom further needs to be put to task about this apparent new ********** activity.