AJ
Andre J
1 reviews | Active since Jul 2011
08 Aug 2015, 13:18
Flawed call center system
I am trying to do a sim swap on a prepaid number. The number has never been registered with a handset, as I used it in a 3G modem. Can they not ask normal questions like ID number etc? Now I have to drive all the way to a Vodashop because call center asks \security questions"that they themselves do not even have the answers to. """
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Vodacom's replyOfficial
09 Aug 2015, 12:56Hello Service Demand,
Thank you making us aware of your complaint.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that I will make contact with you in due course to assist with your query.
Regards
Kulsoem
Consumer Website Team
Thank you making us aware of your complaint.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that I will make contact with you in due course to assist with your query.
Regards
Kulsoem
Consumer Website Team
Best regards,
Vodacom's reply09 Aug 2015, 12:56
Official
Hello Service Demand,
Thank you making us aware of your complaint.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that I will make contact with you in due course to assist with your query.
Regards
Kulsoem
Consumer Website Team
Thank you making us aware of your complaint.
We would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Please note that I will make contact with you in due course to assist with your query.
Regards
Kulsoem
Consumer Website Team
Best regards,